Elder Benefit Specialist
Toll Free: 866-537-4261
An Elder Benefit Specialist is a person trained to help older adults who are having a problem with their private or government benefits by cutting through the "red tape" of the various federal, state, and county systems. They help older adults figure out what benefits they are entitled to and tell them what they must do to receive them. The ADRC of Ozaukee County Elder Benefit Specialist receives on-going training in the areas of benefit and entitlement programs, as well as legal issues affecting older adults. A Senior Law Attorney provides supervision and support to the Elder Benefit Specialist.
Ozaukee County residents age 60 years or older who are having a problem securing a public or private benefit are eligible for help from the ADRC of Ozaukee County Elder Benefit Specialist.
Who should seek help from the Elder Benefit Specialist?
- Have been denied a benefit that they think they are entitled to receive
- Need help organizing the paperwork and applying for benefits
- Want to know more about their benefits
- Advocate on the older adult's behalf with other involved parties.
- Explain benefit programs and qualifications.
- Explain what legal action or other possible solution is required and, if necessary, make a referral to an attorney or other agency.
- Help cut the "red tape" of complicated paperwork by providing assistance and accurate information over the phone or in person.
- Suggest actions that can be taken to secure benefits or appeal negative decisions related to public benefits and insurance payments.
In which specific areas can an older adult expect assistance from the Elder Benefit Specialist?
Services provided include information, assistance, and advocacy on a variety of topics, including such area as:
- Consumer / Finance - Collection practices and unfair sales practices or fraud
- Elder Rights - Disabilities issues, elder abuse and neglect, and nursing home resident rights
- Health Care Financing - Medicare, Medical Assistance (Medicaid), Medicare Supplement Insurance, Spousal Impoverishment, and billing problems with medical providers
- Housing - Landlord / tenant issues, public housing, and Homestead Tax Credit
- Income Maintenance - Social Security / Disability, Supplemental Security Income (SSI), Energy Assistance, and Food Stamps
- Medicare Part D - Medicare's prescription drug coverage.
- Retirement 101 Workshop - Informational workshops for those nearing retirement, recently retired, or with general questions about programs.
- Surrogate Decision Making - Advance Directive (Power of Attorney for Health Care and Living Wills), guardianship, and representative payee issues